Our products and product packages, ship from Belleville, Ontario Monday to Friday. We do not ship on weekends, but we get your order out first thing Monday. All orders must be ordered prior to 2pm to be shipped that day (Monday - Friday).
COST OF SHIPPING
The cost of shipping for products shipped from Infinity Life Weddings is not included in the price of the products. The cost of shipping is calculated by the shopping cart based on the total weight and size of the package, the distance of the delivery address, and shipping method.
The shipping cost calculated by our shopping cart is based on from Belleville, Ontario. An additional amount for the cost of shipping may be required for deliveries in remote areas, and destinations requiring air deliveries. In such a case, we will contact you with the exact cost of shipping.
Some of our items are handmade and for this reason may take longer to produce and ship to you if they are not in stock. Most orders are shipped in a single delivery. In the event of a back order, we will inform you and arrange a partial shipment if necessary.
Placing an order does not guarantee shipment. We may at times not have certain items in stock and reserve the right to cancel or modify orders depending on availability.
Despite a large product inventory, the high demand for products and circumstances beyond our control may on occasion delay the delivery of your order.
ADDRESS CORRECTION - RETURNED PARCELS
If a parcel is returned to us because you entered your address incorrectly, we will automatically charge you for the fee incurred from the carrier to return the parcel, and the cost of shipping to the correct address. In the event of cancelling the order, we will deduct from the refund, the initial cost of shipping, the carrier fee for the return of the parcel to us, and a restocking fee of 20% of the total value of the order.
In the event a correction of address is made possible by the carrier during transit, a $12.00 fee per parcel will be charge to your credit card.
There is no refund if a parcel is returned to us damaged, or if the returned parcel is lost.
Once we have started processing an order, any cancellation received by the customer is subject to a 20% cancellation fee calculated on the total amount of the invoice. There is a no cancellation on special orders, specially made to order items, Chocolate bon bons, favour supplies, and gift packages.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two business days of physical receipt as determined by carrier tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
Some items are more fragile than others. Despite all efforts to package them carefully, we cannot guarantee there will be no breakage during the shipment.
We select carriers that are recognized for the quality and reliability of their services. When receiving your parcel, please verify the overall state of the box. If you suspect any damage resulting from transport, immediately indicate this on the shipping slip to facilitate any claim that is to be addressed with the shipping company.
infinitylifeweddings.ca is not responsible and will not refund or replace products damaged in delivery, and/or product damaged due to extremes in temperature.
We do not ship to P.O boxes.
If you have questions about your order or shipment, please email firstname.lastname@example.org
Orders over $100 receive free standard shipping within Canada.
Orders under $100 receive either Expedited Parcel, Priority or Xpresspost via Canada Post or we ship by request with UPS at their rates.Prices are calculated before tax. Please see our Return page for more details on returns.